Privacy Policy
Gardeners Bermondsey Privacy Policy
This Privacy Policy explains how Gardeners Bermondsey collects, uses, stores and protects personal data about its customers in the Bermondsey area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Gardeners Bermondsey customers in the Bermondsey area who use our gardening and related services or who otherwise interact with us.
Who we are
Gardeners Bermondsey is a local gardening service provider operating in and around the Bermondsey area. For the purposes of data protection law, Gardeners Bermondsey is the controller of your personal data. This means we determine how and why your personal data is processed.
Types of personal data we collect
We only collect personal data that is necessary for us to deliver our services and manage our relationship with you. The personal data we may collect includes:
Identification and contact details such as name, title, residential address, service address if different, and general location within the Bermondsey area. Contact information such as email address, billing address and correspondence address where provided. Service and booking information such as details of requested gardening services, dates and times of appointments, property access instructions where necessary for the service, and information about your garden or outdoor space relevant to the work to be carried out. Payment and transaction information such as records of payments made, amounts due, invoices issued and basic billing history. We do not store full payment card details. Communication data such as records of your communications with us, including enquiries, complaints, feedback and any notes taken during telephone or in-person discussions relating to the services. Online usage data where relevant such as basic technical data from our website or online booking tools, including information about how you access and use our online services, but only to the extent necessary to operate and improve those services.
How we collect your personal data
We collect personal data about you in a number of ways, including when you contact us to request a quote or make a booking, when you enter into a service agreement with us, when you communicate with us by telephone, message or in person, when you use any online forms or tools we provide, and when we carry out gardening services at your property and need information for access or service delivery.
Lawful basis for processing your data
We process your personal data only where we have a lawful basis for doing so. The main lawful bases we rely on are:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide gardening services, manage bookings, take payment and communicate with you about your service. Legal obligation: We may process your data where we must comply with legal duties, such as maintaining accurate financial records for tax and accounting purposes. Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include scheduling and optimising service routes in the Bermondsey area, improving our services and handling routine customer enquiries. Consent: In some cases we may ask for your explicit consent to process your data for a specific purpose, for example to send non-essential marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide gardening and related services you request, including confirming bookings, carrying out agreed works and managing follow-up visits. To manage our customer relationship with you, including handling enquiries, rescheduling appointments, dealing with complaints and seeking feedback on completed work. To manage billing and payments, including preparing and issuing invoices, processing payments through selected payment providers and maintaining financial records. To plan and optimise our operations in the Bermondsey area, such as organising staff schedules and travel routes to deliver services efficiently. To maintain and enhance the quality of our services, including reviewing customer feedback and service history. To meet our legal and regulatory obligations, including record keeping and responding to lawful requests from authorities where required.
Data retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
Service and contract information is generally retained for the duration of our relationship with you and for a period afterward to deal with any queries or potential disputes and to comply with legal obligations. Financial and transaction records are typically retained for a period required by applicable tax and accounting laws. Basic contact and service history information may be retained for a reasonable period after your last interaction with us so that we can respond to follow-up queries and recognise returning customers. When we no longer need your personal data, we will securely delete it or anonymise it so that it can no longer be linked to you.
Data processors and third parties
We may share your personal data with selected third parties who act as processors on our behalf. These third parties process personal data only in accordance with our instructions and are subject to appropriate confidentiality and security obligations.
Examples of such processors may include payment processing providers used to handle card or electronic payments, bookkeeping or accounting service providers who assist us in managing our financial records, and information technology and hosting providers who support our website, booking systems or data storage.
We do not sell your personal data to third parties. We do not share your personal data with third parties for their own independent marketing purposes. We may disclose personal data where required to do so by law or to protect our rights, property or safety or that of our customers or others.
International data transfers
If any of our service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using standard contractual clauses or ensuring that the country has been recognised as providing an adequate level of data protection.
How we protect your personal data
We take reasonable and proportionate steps to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those employees and contractors who need it for legitimate business purposes, using secure methods for storing and backing up data, and providing guidance and instructions to staff handling personal information.
Your data protection rights
As a customer of Gardeners Bermondsey in the Bermondsey area, you have a number of rights under data protection law in relation to your personal data. These include:
Right of access: You can request confirmation of whether we hold personal data about you and obtain a copy of that data. Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected. Right to restrict processing: You can ask us to limit how we use your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection. Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including any direct marketing activities. Right to data portability: Where the processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another organisation where technically feasible. Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We will respond to your request in accordance with applicable data protection laws.
If you are not satisfied with our response or how we handle your personal data, you also have the right to lodge a complaint with the UK data protection supervisory authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Gardeners Bermondsey in the Bermondsey area.
